Zendesk Updates Its Customer Service Platform

Zendesk today announced the next generation of its cloud-based customer service platform, rebuilt from the ground up with a new interface and application framework, known as Zendesk Apps. It is also the largest deploy to date on Ember, an emerging JavaScript development framework for building Web applications.

In addition, Zendesk today announced the completion of $60 million of new financing. The financing was led by Redpoint Ventures with participation by Index Ventures, GGV Capital, Goldman Sachs, Silicon Valley Bank and the company's existing venture capital investors, Charles River Ventures, Benchmark Capital and Matrix Partners.

"Since we released Zendesk in 2007, the world has dramatically changed its perspective on customer service," said Zendesk founder and CEO Mikkel Svane in a statement. "Consumers are more empowered than ever, forcing companies to completely rethink how they engage with their customers. Today's consumers expect ubiquitous, real-time customer service that is transparent and authentic. And companies are remodeling their customer relationships from being transactional-based to lifetime-value based. Zendesk is extremely well positioned to lead this market, and the new funding will make Zendesk, the new face of customer service, a globally recognizable brand."

"We have been a leader in applying ideas born and nurtured in the consumer space to enterprise software," said Adrian McDermott, Zendesk's senior vice president of engineering and product at Zendesk, in the statement. "Zendesk sees itself as a company that takes difficult business practices and makes them easy to understand and use within a beautiful product, enabling companies to give great customer service."

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