LoanPro and Spring Labs Partner

LoanPro, lending and credit platform provider, has partnered with Spring Labs, an operational risk and compliance platform provider, embedding Spring Labs' agentic solutions for complaint management, disputes, and quality management (QA+QC), embedded in the LoanPro platform.

"We believe the future of finance is highly personalized, and that means every customer interaction matters, including the complaints, disputes, and quality reviews that follow," said Rhett Roberts, CEO and co-founder of LoanPro, in a statement. "By incorporating Spring Labs' AI to our modern lending platform, we're giving our customers additional options to handle those interactions while keeping full control, all inside LoanPro."

Spring Labs uses AI to analyze customer interactions across supported channels, including calls, emails, and chats, and help automate related complaint, dispute, and quality management workflows, while LoanPro remains the system of record.

"LoanPro modernized the lending core with an API-first platform that gives lenders the flexibility to launch and service multiple credit products at the speed today's market demands," said Kevin Lewis, co-founder and chief revenue officer of Spring Labs, in a statement. "The compliance work that follows customer interactions, like complaints, disputes and QA+QC, can still involve spreadsheets, sampling, and manual review. Because LoanPro is built to be configurable, its customers can bring AI-powered automation to these workflows through the platform they already know and trust."

The initial integration will support quality management and complaint workflows with credit, transaction, and fraud disputes to follow in 2027.