Genesys Acquires CanaPlus Consulting

Genesys, a provider of customer experience and contact center solutions, has acquired Singapore-based CanaPlus Consulting, a systems integrator implementing Genesys solutions in the Asia-Pacific region for large, multinational financial services companies and other leading regional organizations.

In acquiring CanaPlus, Genesys brings customers enhanced professional services capabilities to better address the needs of the regional market. The acquisition also supports the increased demand Genesys has experienced in APAC as organizations in the region see customer experience as a strategic differentiator, and are turning to Genesys for complete customer experience solutions.

Additionally, CanaPlus Consulting brings Genesys expanded market reach in the APAC region supporting new and emerging markets, especially in Southeast Asia. This includes resources to service customers in Malaysia, Indonesia, Thailand, and the Philippines with core operations in Singapore. CanaPlus also brings highly skilled development expertise working with Genesys that have delivered customer experience innovation for regional customers ranging from video contact center and multimedia customer experience solutions to desktop integration.

"CanaPlus Consulting has been instrumental in the success of Genesys in the APAC region since their inception," said Bruce Eidsvik, senior vice president of Asia Pacific at Genesys, in a statement. "We are excited about the additional talent and expertise that CanaPlus Consulting brings to help customers take their customer experience to new levels."

The acquisition of CanaPlus Consulting marks the 10th acquisition Genesys has completed since it became a stand-alone enterprise through backing from Permira and Technology Crossover Ventures. The others have been LM Sistemas, Utopy, Angel, SoundBite Communications, Echopass, Voran Technologia, Ventroliquist, Solariat, and OVM Solutions.

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