Creative Virtual Adds SMS to V-Person Virtual Assistants
Creative Virtual has continued to develop the use of its virtual agent software, V-Person, to include SMS.
Creative Virtual's back-end omnichannel knowledge management system, V-Portal, enables the company to operate on an SMS platform and leverage the natural language in existing deployments. These SMS capabilities enable V-Person to text with consumers relating to sales, operations, and service issues.
V-Portal can connect users through multiple channels, including Web, mobile, social, and community forums, and now the ability to text.
"The further development of our abilities with SMS is a great way to expand the use of existing content through another popular channel," said Richard Simons, CEO of Creative Virtual USA, in a statement. "V-Person is being used to help companies to sell products and support their customers."
Previous additions to the V-Person solution included social media and mobile.