The MarTech world is moving quickly toward the concept of embedding customer data platform (CDP) capabilities within broader customer engagement and experience solutions.
The utility comparison firm is using Gladia's speech-to-text for quality monitoring. (Featured on SpeechTechMag.com.)
The home security provider resolves 92 percent of calls on first contact.
QR campaigns increase the Middle East retailer's conversions.
Credit union's AI assistant "Ruth" independently handles 46 percent of member conversations while cutting wait times to 34 seconds.
The notion of using technology to shrink contact centers has come up repeatedly through the years.
Contact center-as-a-service vendors must define the role, value, and contributions they aim to deliver in the AI era.
Consumers like me make every effort to stay under the radar, invisible to traditional sales and marketing funnels.
Have AI support you, not replace you.
A New Guide from Language IO
UJET: The Ultimate Performance Drink for Your Contact Center
a UJET Solution Brief
UJET
UJET [video]
Your Contact Center is Being Left Behind
Your Industry Deserves Better Than Generic Contact Centers
Anaplan
NICE
Language IO