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Leading with Integrity: The Role of Compliance Self-Regulation for Lead Generation Contact Centers

Responsible, compliant-minded companies are proactively creating a healthy ecosystem for the consumer.

Nima Hakimi // 13 Jan 2025
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Princess Polly Boosts Post-Click Purchases by 66 Percent

Personalized homepage content helps retailer increase sales.

22 Nov 2024

Specialized Bicycles Rides with eGain

eGain Knowledge Hub increases bike retailer's content maturity score.

Phillip Britt // 22 Nov 2024

DevriX Boosts Traffic for Arms Directory

Firearms website grows with DevriX's digital marketing expertise.

Phillip Britt // 01 Oct 2024

Sailebots Produce Leads for City Wide

The building services franchisee boosts interest with Sailes.

Phillip Britt // 01 Oct 2024
CRM Columns
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AI's Dual Role in Transforming Knowledge Management

KM solutions both harness and are empowered by artificial intelligence,

Donna Fluss // 06 Jan 2025

CX Differentiation Will Be Easier Than Ever In 2025

The low-hanging fruit of easy CX wins has been picked, but 2025 offers a silver lining for bold CX leaders.

Christina McAllister // 31 Dec 2024

Expect Change in the CRM Industry in 2025 and Beyond

If there's one thing that's certain, it is that the long-term outlook for the CRM market remains positive.

Leonard Klie // 04 Dec 2024

Some (Near) Year-End Customer Service Reflections

'Tis the season to not leave money on the table.

Christina McAllister // 27 Nov 2024
CRM Insight
CRM Blog
Reports & Research

5 ways AI can transform your customer experience

How AI can make your contact center smarter and more efficient to satisfy customers (RingCentral)

14 Jan 2025

How long hold times affect your customer experience

RingCentral

14 Jan 2025

Long live customer service!

RingCentral

14 Jan 2025

Metrigy: Transforming Customer Experience

RingCentral

14 Jan 2025

Next-Gen Cloud Contact Centers For Dummies®, RingCentral 2nd Special Edition

RingCentral

14 Jan 2025

The State of Customer Service and CX Report: Achieving Customer Amazement

RingCentral

14 Jan 2025

Security in an AI-driven Landscape

A practical guide for CX leaders

13 Jan 2025

5 Ways CX Leaders Differentiate for Big Results

NICE

07 Jan 2025

Meet the Future of CX Automation: CXone Mpower Proactive AI Agent

NICE

07 Jan 2025

UJET AI-Powered CCaaS and WFM

UJET

03 Jan 2025

AI Maturity Benchmark Report

UJET

03 Jan 2025

Aragon Research Globe for Intelligent Contact Centers 2025

UJET

03 Jan 2025

AI for Contact Center Cost Reduction

UJET

03 Jan 2025

Analyst-Backed Strategies: 10 CX AI Insights for Executive Decision-Makers

NICE

02 Jan 2025

[Aragon] Making the Case for Copilots in the Contact Center

NICE

02 Jan 2025

[Aberdeen] AI in CX: A Practical Guide to Derive Value in the Contact Center (and Beyond)

NICE

02 Jan 2025

Translate customers into loyal champions

LanguageIO

11 Oct 2024