Pendo Introduces Pendo Listen for Customer Feedback

Pendo Listen is an addition to the Pendo One platform and leverages AI to accelerate user research, discovery, and launch.

Vonage Integrates with Salesforce Einstein Conversation Insights

Vonage has expanded its Vonage Premier for Service Cloud Voice solution through an integration with Salesforce Einstein Conversation Insights. (Featured on SmartCustomerService.com.)

Salesloft Adds AI Features

Salesloft's new AI features capture insights from conversations.

Crant Launches Ink Lantern Lite

Crant's Ink Lantern Lite is a brand-building platform built specifically for smaller businesses.

Alvaria Expands Avaya Partnership

Expansion of Avaya partnership to include Alvaria CX Premier enterprise-scale omnichannel compliant outbound engagement (Featured on SmartCustomerService.com.)

SWIPEBY Launches AI-Driven Social Media Content Creator

SWIPEBY's Social Media Content Creator helps companies create automated, engaging posts.

Coveo Partners with Genesys

Coveo's partnership with Genesys will empower contact center agents with AI search, recommendations, and generative answering. (Featured on SmartCustomerService.com.)

Avaya and RingCentral Expand Partnership

New hybrid solution empowers customers to combine Avaya investments with collaboration capabilities from RingCentral. (Featured on SmartCustomerService.com.)

Nectar Makes Its Solutions Available on Genesys AppFoundry

Nectar DXP and CX Assurance now integrate with Genesys Cloud. (Featured on SmartCustomerService.com.)

Clari Launches Forecast for Consumption and Revenue Execution

Clari's new consumption forecasting solution simplifies predictive forecasting across complex business models, while advanced AI capabilities drive new levels of sales team attainment.

Cordial Adds Integration and Personalization Capabilities

Cordial's latest enhancements simplify data connections, optimize marketing strategies, and elevate user experiences.

Sprinklr Adds GenAI Capabilities to Its Unified-CXM

Sprinklr has added digital twins, surveys, crisis management, voice connect, project management, and social listening capabilities in its latest release.

Brightspot and Semji Partner

The integration between Brightspot and Semji brings AI-powered SEO intelligence into CMS workflows .

CallRail Launches AI-Powered Multi-Conversation Insights

CallRail's Multi-Conversation Insights feature aggregates campaign-level insights across multiple interactions with leads.

BigCommerce Open Sources B2B Edition Buyer Portal

With access to BigCommerce's Buyer Portal source code, companies can customize solutions to meet their unique needs.

Calabrio Launches Insights

Insights is a new AI-powered contact center business intelligence tool from Calabrio. (Featured on SmartCustomerService.com.)

Intradiem Awarded U.S. Patent for Burnout and Attrition Indicator

Intradiem's Machine Learning Burnout and Attrition Indicator can predict agent burnout while supporting well-being in contact centers. (Featured on SmartCustomerService.com.)

Nylas Introduces Nylas Email for Salesforce

With Nylas Email for Salesforce, Salesforce admins and revenue teams can now capture complete customer email context and data from all users directly within Salesforce.

Bloomreach Launches Omniconnect

Bloomreach's Omniconnect lets companies integrate third-party data into Bloomreach Engagement.

Responsive Unveils Strategic Response Management Platform

Responsive's Strategic Response Management Platform helps companies respond to a broad set of information requests with a single unified platform.