| Click on speaker name to read bio and view links to conference sessions and destinationCRM magazine contributions. |
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David Alston, VP, Marketing - Radian6
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Tony Arnold, Director, CRM & Relationship Marketing - Sears Holdings Corporation
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Tim Auth, CRM Program Manager - Caterpillar
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William Band, VP & Principal Analyst - Forrester Research
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Yuval Brisker - TOA Technologies
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Mr. Christopher W. Cabrera, Founder & CEO - Xactly Corporation
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Saadia Chaudhry, Call Center Director, 311 - City of New York
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Nachiket Desai, Vice President, Enterprise Architecture & Business Intelligence - 1-800-FLOWERS.COM
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Sanjay Dholakia, CEO - CrowdFactory
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Jim Dickie, Managing Partner - CSO Insights
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Michael Fauscette, Group VP, Software Business Solutions - IDC
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Phil Fernandez, CEO - Marketo
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Ellen Filipiak, Senior Vice President, Customer Care - DIRECTV
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Jim Fowler, CEO - Jigsaw
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Ben Frenkel - Pegasystems Inc.
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Chenda Fruchter, Assistant Commissioner, 311 Customer Service Center - City of New York
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Greg Gianforte, CEO and Founder - RightNow
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Marc God, Director, Head of Global Business - DSM
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Barton J Goldenberg, President - ISM, Inc.
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Jasmine Green, Chief Customer Advocate - Nationwide Insurance
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Paul Greenberg, President - The 56 Group
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Art Hall, Director, Performance Improvement - Alvarez & Marsal
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Tom Hanson, Contact Center Solutions Lead - RightNow
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Volker Hildebrand, VP, Solution Management - SAP Global Marketing, Inc.
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Jesus Hoyos, Founder - JesusHoyos.com
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Ian Jacobs, Customer Experience Evangelist - Genesys
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Katy Keim, CMO - Lithium Technologies
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Ron Kelly, Vice President, Customer Care and Logistics - drugstore.com, inc.
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Mr Esteban Kolsky, Founder and President - ThinkJar
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Mr. Michael Krigsman, CEO - Asuret, Inc.
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Mr. Marshall F. Lager, Managing Principal - Third Idea Consulting
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James T Lane, Vice President, National Accounts CRM Solutions - UnitedHealthcare
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Lisa Larson, Director, Customer Care - Drugstore.com
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Brent Leary, Partner - CRM Essentials
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Sean Lowe, Managing Director, Endless Vacation Rentals and Revenue Management, Wyndham Exchange and Rentals - Wyndham Exchange and Rentals, part of Wyndham Worldwide
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Anthony Lye, Senior Vice President, Oracle CRM - Oracle
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Umberto Milletti, CEO - InsideView
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Chris Morace, SVP of Products - Jive
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Jeff Nicholson, VP Product Marketing - Portrait Software
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Peter Ostrow, VP and Research Group Director, Customer Management - Aberdeen Group
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Mr Ryan Pellet, Vice President, Professional Services, Customer Management - Convergys
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James Perazzo, Director of Business Development and Performance Management - City of New York
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Dr. Natalie Petouhoff, Vice President and Principal Analyst - Constellation Research, Inc.
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Mr. Denis Pombriant, Managing Principal - Beagle Research Group, LLC
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Dave Resnick, Vice President - VeraCentra
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Mr. John Roddy, Sr. VP / CLO Arhaus Furniture - Arhaus Furniture
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Jason Rushforth, President - CDC Front Office
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Kevin S Ryan, Principal - KSRyan Group
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Jujhar Singh, Senior Vice President, Lines of Business - Sales, Service and Marketing - SAP LLC
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Patrick Surry, Customer Analytics Solution Owner - Portrait Software
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Aaron Tellier, Director of CRM Strategy, Global Wealth & Investment Management - Merrill Lynch
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Bruce Temkin, Managing Partner - Temkin Group; Blog: Customer Experience Matters
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Rosemarie Truman, EVP Solutions - Advanced Clinical
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Brandon Tsetsilas, Sr. Director, Global Field Operations - Progress Software
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Brian Vellmure, Principal/Founder - Innovantage
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R "Ray" Wang, Founder and Principal Analyst - Constellation Research, Inc.
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Brad Wilson, General Manager, Microsoft Dynamics CRM - Microsoft
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Emily Yellin, Author of Your Call Is (Not That) Important to Us
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