CRM Evolution 2010 - August 2-4, 2010 - Marriott Marquis, New York, NY
CRM Evolution 2010 - Monday, August 2, 2010
KEYNOTE: Your Call Is (Not That) Important to Us
9:00 a.m - 10:00 a.m
Emily Yellin, Author of Your Call Is (Not That) Important to Us
Emily Yellin traversed the country and the world watching, listening, and talking to customers, customer service workers, managers, consultants and corporate CEOs in a cross-section of industries for her book, Your Call Is (Not That) Important to Us. In this presentation, she shares some of the universal truths she found at the global crossroads of customer-company interactions that are customer service. Yellin's thought-provoking yet practical message and her entertaining, instructive, and revealing anecdotes cut across all industries, nationalities, and levels of technological sophistication.

KEYNOTE: Three Economic Drivers Shaping Business in the Next Decade
10:15 a.m - 11:00 a.m
Mr. Denis Pombriant, Managing Principal - Beagle Research Group, LLC CRM Magazine Columnist
Join Denis Pombriant as he reviews the three economic drivers that will shape business and the CRM suites that mediate business processes in the next decade. This free-wheeling conversation will review some of the ideas in Pombriant’s upcoming book, CRM’s Next Challenge: Building a Sustainable CRM Infrastructure. Full of charts and data from more than 2 years of research, this session is sure to provoke your thinking about how you can use  emerging CRM solutions to prepare your business for the economic challenges ahead.

CRM Evolution 2010 - Tuesday, August 3, 2010
KEYNOTE PANEL: CRM Trends With Industry Leaders
9:00 a.m - 10:00 a.m
MODERATOR: Paul Greenberg, Managing Principal - The 56 Group, LLC & Author, CRM at the Speed of Light
Brad Wilson, General Manager, Microsoft Dynamics CRM - Microsoft
Anthony Lye, Senior Vice President, Oracle CRM - Oracle
Greg Gianforte, CEO and Founder - RightNow
Jujhar Singh, Senior Vice President, Lines of Business - Sales, Service and Marketing - SAP LLC
More details on this presentation will be available soon

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