Paul is Managing Principal of the customer-facing consulting firm, The 56 Group, LLC and author of the best-selling "CRM at the Speed of Light", now in 4 editions and 9 languages. He is often called "The Godfather of CRM" and his book "CRM at the Speed of Light" is called "The Bible of CRM." He is on several advisory boards and is the current Chairman of CRM Evolution.

Tuesday, April 25, 2017

8:00 a.m - 8:45 a.m

Breakfast with the Influencers

Keynote 9:00 a.m - 10:00 a.m

Keynote: Customer Engagement: Business Imperative

2:45 p.m - 3:30 p.m

Solution Sessions - Thunderhead

Wednesday, April 26, 2017

Keynote 11:45 a.m - 12:30 p.m

Closing Keynote Panel: The Cutting Edge of Sports Fan Engagement

Tuesday, May 24, 2016

8:00 a.m - 8:45 a.m

SD1: Breakfast With the Influencers Panel

Keynote 12:30 p.m - 1:45 p.m

KEYNOTE LUNCH: The Next Evolution in Customer Engagement

Wednesday, May 25, 2016

Keynote 11:45 a.m - 12:30 p.m

Closing Keynote Panel: CRM in Sports: Maximizing Fan Engagement with Data

8:00 a.m - 8:45 a.m

SD2: PANEL: Gaining Sales Advantage: Sales Optimization Tools, Techniques, & Technology

Tuesday, August 18, 2015

8:00 a.m - 8:45 a.m

SD1: Breakfast With the Influencers Panel

Keynote 12:30 p.m - 1:45 p.m

Sponsored Keynote Luncheon: Intelligent Customer Engagement

Wednesday, August 19, 2015

8:00 a.m - 8:45 a.m

SD2: What to Expect From the Internet of Things

10:00 a.m - 10:45 a.m

A302: PANEL: The Science Behind the Art of Customer Engagement

Tuesday, August 19, 2014

8:00 a.m - 8:45 a.m

SD1: Breakfast With the Influencers Panel

Keynote 9:00 a.m - 10:00 a.m

CRM Leader Panel: Evaluating the Landscape

Wednesday, August 20, 2014

Keynote 11:45 a.m - 12:30 p.m

Learning From Sports

10:00 a.m - 10:45 a.m

B302: VENDOR PANEL: Terms of Engagement

8:00 a.m - 8:45 a.m

SD4: PANEL: Evolving Customer Experience

Tuesday, August 20, 2013

8:00 a.m - 8:45 a.m

SD2: Breakfast With the Influencers Panel

9:00 a.m - 10:00 a.m

CRM Leader Panel - Social From Wow to Now

Wednesday, August 21, 2013

8:00 a.m - 8:45 a.m

SD6: What to Expect From B-School Graduates

11:45 a.m - 12:30 p.m

CRM in Sports

Tuesday, August 14, 2012

8:00 a.m - 8:45 a.m

SD2: Breakfast With the Influencers Panel

Keynote 9:00 a.m - 10:00 a.m

CRM Leader Panel

Wednesday, August 15, 2012

Keynote 11:45 a.m - 12:30 p.m

CRM in Baseball

Tuesday, August 9, 2011

Keynote 9:00 a.m - 10:00 a.m

KEYNOTE PANEL: Innovative Social Strategies

Tuesday, August 3, 2010

Keynote 9:00 a.m - 10:00 a.m

KEYNOTE PANEL: CRM Trends With Industry Leaders

Wednesday, August 4, 2010

11:45 a.m - 12:30 p.m

CLOSING PANEL: CRM and Social CRM— Bringing It All Together

Monday, August 24 2009

Keynote 9:00 a.m - 10:00 a.m

Opening Keynote: The Voice of the Customer

Tuesday, August 25 2009

5:15 p.m - 5:30 p.m

CRM Playaz

Wednesday, August 26 2009

Keynote 11:45 a.m - 12:30 p.m

Closing Keynote Panel: Web 2.0 Meets CRM. What Happened?