Contact CRM magazine and destinationCRM.com

CRM magazine and DestinationCRM.com are properties of CRM Media - a division of Information Today, Inc.

Corporate Headquarters:
143 Old Marlton Pike, Medford, N.J. 08055
Phone: 1-212-251-0608

Webmaster webmaster@destinationCRM.com

Free subscription to CRM magazine and other resources

CRM Magazine Contacts

Leonard Klie, Editor

Len is responsible for all of the editorial content that appears in CRM magazine, on www.DestinationCRM.com, in CRM's eWeekly newsletter, and on its sister site, SmartCustomerService.com . He assigns, edits, and proofreads all articles prior to layout and assists the managing editor with the production process.

Len got his start in journalism almost 30 years ago. Various reporting, photography, and editing roles at several weekly newspapers in New York preceded his switch to trade publishing. He has served as the managing editor at publications covering foodservice and recreational activities at U.S. military and government establishments and  college campuses around the country. Immediately prior to joining the staff of Speech Technology--a sister publication to CRM--in November 2006, he served as managing editor at Food Logistics magazine, covering the warehousing and transportation of food and related products in the retail supermarket and foodservice industry. He has worked on CRM magazine since 2010.

An award-winning writer and editor, Len is a graduate of Marist College in Poughkeepsie, N.Y., where he earned a bachelor's degree in communications, with a concentration in journalism. 

Contact him at 1-212-251-0608, Ext. 110, or lklie@infotoday.com.

Chris Cronis, Managing Editor

Chris is the managing editor of CRM magazine, as well as SmartCustomerService.com. He’s responsible for managing the production cycle of the two magazines as well editing the contributed columns, the Real ROI section of CRM, and the Viewpoints section of DestinationCRM.com.

Chris has had a 20-year career in publishing, working at magazines and newspapers covering business, technology, the movie industry, politics, food, and sports. Prior to joining the CRM staff he was managing editor of Parade magazine, the Sunday supplement that reaches some 20 million readers each week.

Focus: • Editorial Production • Copy Editing

Contact Chris at 1-212-251-0608, Ext. 108, or ccronis@infotoday.com.

Laura Hegyi, Senior Designer

Laura is responsible for the art direction, design, and layout of CRM magazine and Speech Technology magazine. Since joining parent company Information Today in 1992, Laura has also served as senior designer for ONLINE magazine. In addition, she is credited with redesigning many of the company's publications, including CRM magazine, Speech Technology magazine (which won an APEX Award for Best Redesign), Information Today, KM World, and The Library Resource Guide. Laura's 25-plus years of design experience include 14 years at Atlantic City magazine, and she also designed and produced publications for The Miss America Pageant, the LPGA, and the New Jersey Department of Tourism. Laura has received numerous design accolades for her work on CRM and Speech Technology magazines, including Ozzie Awards from Folio: magazine; APEXs (Awards for Publication Excellence) from Communications Concepts; Tabbie Awards from the Trade, Association and Business Publications International;  Awards of Excellence from the American Society of Business Publication Editors (ASBPE); and the 2004 American Graphic Design Award.