The 2018 CRM Service Awards

The 2018 Customer Service Awards acknowledge the leading vendors, rising stars, and best deployments in customer service. Winners are announced in the April 2018 issue of CRM magazine.

Read the full article here.

Winners of the 2018 CRM Service Awards can find relevant marketing collateral here

About the Awards

CRM’s Customer Service Leader Awards

Which vendors are leading the customer service and support market? To determine the Customer Service Leaders, we ask industry analysts and consultants to rate vendors in eight categories. The Customer Service Leaders are selected based on a composite score that includes reputation for customer satisfaction, depth of product functionality or services, company direction, revenue, revenue growth, market share, and customer wins. Analysts and consultants are asked to rate vendors based on their performance in the past 12 months. In each category we acknowledge five leaders (listed alphabetically) and one vendor to watch. Companies are rated in the following categories:

  • Contact Center Search
  • Contact Center Analytics
  • Customer Case Management
  • Workforce Optimization Suite
  • Web Support
  • Contact Center Infrastructure
  • Interactive Voice Response
  • Enterprise Feedback Management
  • Outsourcing

Please see the Categories page for more details on each category.

Read about the 2018 Service Leaders.

CRM's Service Rising Star Awards

The Customer Service Rising Star Awards recognize vendors that have paved the way in emerging markets during the past 12 months with innovative product launches, bold initiatives (such as mergers and acquisitions), or that have redefined themselves in a mature market as a result of a significant organizational or product-line restructuring.

Read about the 2018 Rising Stars.

CRM's Service Elite Customers Awards

Has your company had stellar success and rock-solid ROI using customer service processes and technology over the past 12 months? Prove it and join the chosen few who are among the Elite Practitioners in customer service. Several factors will be considered for this award, including return on investment, project implementation times, and overall impact on the organization.

Read about the 2018 CRM Service Elite Customers

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