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March 01, 2017

CRM Across the Wire
BrightEdge Launches ContentIQ And HyperLocal
New site audit and local search capabilities pinpoint opportunities to accelerate organic search revenue and improve content quality and performance.
noHold Releases Next Generation of Albert Chatbot
noHold has launched an updated version of its platform for creating chatbots.
Bright Pattern Integrates with Oracle RightNow
Bright Pattern has integrated its cloud contact center software with Oracle RightNow CRM. (Featured on SmartCustomerService.com.)
Synchronoss Launches Messaging Marketplace Platform
Synchronoss' new messaging platform enables tier-one service providers with advanced messaging and commerce capabilities across platforms.
Voxox Introduces Two-Way Toll-Free Texting for Wholesale Customers
Voxox's Two-way Toll-Free Texting Service is for SMS aggregators and other businesses leveraging high-volume SMS.
CRM Featured Articles
Twitter Customer Service Direct Messaging Gets a Makeover
Twitter is updating its direct messaging with Custom Profiles, enabling brands to differentiate automated responses from human responses during interactions with customers. (Featured on SmartCustomerService.com.)
SMBs Embrace Social Media Marketing, Study Finds
Social media is the top marketing channel used by small and midsize businesses, and it's only growing, according to BIA/Kelsey
Pint of View
The Internot of Things
Linking machine to machine, separating hype from hope
Follow the Talent: What Makes a Winning Contact Center Location
As onshoring returns, contact center operators will need to be creative in their site selection to offset higher wages. (Featured on SmartCustomerService.com.)
Reach Difficult B2B Prospects with This 2-Part Approach
Combining unconventional messaging with tenacity can double your contact rate.

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