Logo
BodyBGTop

CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

February 15, 2017

CRM Across the Wire
Support.com Announces SeeSupport for Real-Time, Remote Visual Support
SeeSupport enables support agents to tap into customers' smartphones to troubleshoot problems and work with customers toward a fix. (Featured on SmartCustomerService.com.)
Information Builders Partners with Avnet
Information Builders grows its Analytics Accelerator Program with Avnet partnership.
Repsly Updates Mobile CRM
New capabilities have been added to Time and Mileage Tracker, Mobile Forms, Order Management, and Photo Capture.
Boxever Launches OneView and Engage Products
Boxever OneView and Engage are part of a new product suite targeted at retail and financial services.
Resco Offers Resco Mobile CRM in Microsoft's AppSource
Resco now delivers offline mobility to Microsoft Dynamics 365 users via the AppSource.
CRM Featured Articles
Salesforce Adds Einstein to Service Cloud
Salesforce.com today launched Service Cloud Einstein, an intelligent customer service platform connected to CRM data across sales, commerce, marketing, and more. (Featured on SmartCustomerService.com.)
For Chipotle Employees, Pay Will Now Be Tied to Customer Service
Chipotle CEO Steve Ells is making good on his promise to improve the company's customer service by implementing a new compensation system for its employees. (Featured on SmartCustomerService.com.)
Customer Experience
Artificial Intelligence Powers the Future of CX
AI-driven smart services will make all of our customer journeys seamless
REAL ROI
T-Mobile Sends a Message with Text Support
The "Un-carrier" turns to LivePerson to fuel customer text conversations ahead of industry trends.
Viewpoints
Don't Fear Governance
The right governance can drive much better customer service experiences. (Featured on SmartCustomerService.com
Time to Change Your Rewards Program? Here Are 4 Signs
Declining enrollment is an obvious red flag, but there are other signals that your program needs a refresh.



Email Address:
 
[Newsletters] [Home]
Search
Popular Articles
 

BodyBGRight
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us