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February 06, 2017

CRM Across the Wire
BlueConic Adds Recommendations Engine
The BlueConic Recommendations Engine helps marketers deliver highly-relevant content and/or product recommendations to online visitors.
Nimble Releases Smart Contacts Add-in for Outlook on iOS
Nimble delivers social relationship insights through an add-in for Microsoft Outlook on iOS.
Exchange Solutions Joins Salesforce Partner Program
As part of the Salesforce Technology Partner Program, Exchange Solutions integrates with Salesforce Commerce Cloud.
Insightly Launches Virtual Assistant for Slack Enterprise Grid
Insightly's virtual assistant for Slack helps companies prioritize tasks and improve workflow productivity.
Clari Integrates with Slack
Through the integration between Clari Sales Execution and Forecasting and Slack, sales teams can collaborate easier.
ProsperWorks CRM Launches Accelerator Suite
New features offer increased visibility and collaboration between sales managers and reps
mParticle Partners with Snapchat
mParticle now enables marketers to leverage their customer data to increase engagement on Snapchat in real time.
ConvergeHub Integrates with Box
The partnership between ConvergeHub and Box enables small businesses to access, manage, and update documents from within their CRM accounts.
CRM Featured Articles
Vendavo Releases Prepackaged Pricing Solutions
The ready-made software aims to quickly guide sales reps toward the optimal pricing options.
Salesforce Announces Super Bowl Tracking Tool
The Big Game Social Tracker will monitor social media activity before, during, and after the Super Bowl this weekend.
SugarCRM Partners with TrustSphere
SugarCRM tightens ties with TrustSphere to help companies act on customer email trends.
Front Office
Look for AI’s Role in CRM to Grow
On the CRM front, AI has already found a home in many innovative ways—virtual agents, chatbots, voice biometrics, and more.
Magazine Features
Marketing Needs a Story to Tell
Brand storytelling has become an essential element of company success
What the Recent Changes to Social Media Mean for Customer Service
Facebook, Twitter, and Instagram have all added new customer service features to their platforms, and businesses need to know how to use them. (Featured on SmartCustomerService.com.)
5 Ways to Thaw the ‘Frozen Middle’ and Boost Sales Performance
Making all of your middle-performing reps even slightly better can lead to big gains for your bottom line.

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