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January 18, 2017

CRM Across the Wire
DialogTech Partners with Genesys
New integration enables call centers and marketing departments to share valuable insights. (Featured on SmartCustomerService.com.)
Clarabridge Tailors a Customer Solution for Banks
A comprehensive industry solution lets retail banks collect and act on customer feedback. (Featured on SpeechTechMag.com.)
Sojourn Launches Data Assistant for Oracle Marketing Cloud
Sojourn's data extraction and integration application for Oracle Marketing Cloud helps marketers perform advanced analytics and integrations.
Lionbridge Releases GeoFluent on the Salesforce App Exchange
The GeoFluent translation tool is now integrated with Salesforce.com's Service Cloud and Live Agent. (Featured on SmartCustomerService.com.)
Sitecore Updates Sitecore Commerce
Sitecore's latest version of Sitecore Commerce includes greater connectivity between content management and e-commerce.
FollowAnalytics Releases Mobile Optimization Suite
FollowAnalytics leverages machine learning and predictive intelligence with new mobile campaign optimization suite and enhanced engagement tools.
Dun & Bradstreet Acquires Avention
Through its acquisition of Avention, Dun & Bradstreet has expanded its offerings in the B2B sales acceleration market.
CRM Featured Articles
Tipalti Announces Integration with LinkTrust
The combined solution brings together Tipalti's automated global partner payment features and LinkTrust's real-time advertisement tracking capabilities.
Swiftpage Releases Act! Version 19
The combined CRM and marketing platform now includes a mobile application, additional reporting fields, and deeper third-party integrations.
GK Software Releases Its Mobile Customer Engagement Platform to U.S. Companies
The solution suite integrates with in-store enterprise technologies to help retailers boost cross-channel shopping experiences.
Companies Need to Get Serious About Social Communities
With customer community pages, companies must demonstrate an ongoing commitment
Reality Check
Mobile and Government CRM Will Loom Large Long Term
This New Year, let's look past 2017
3 Big CRM Trends to Watch in 2017
Mobile technology and social integration means more channels and more data, helping to fuel these three trends in the coming year.
Customer Service Trends 2017: A Forrester Perspective
Automation will play a greater role in shaping customer experiences, but don't completely overlook the human element. (Featured on SmartCustomerService.com.)

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