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January 11, 2017

CRM Across the Wire
Vidyard Releases ViewedIt Enterprise
ViewedIt enables sales and customer support teams to record personalized videos and add them to their email conversations.
Virtual Hold Technology Extends Partnership with Genesys
VHT's ntegration with Genesys' suite of solutions lets customers request a call back when the contact center is busy. (Featured on SmartCustomerService.com.)
CrowdCare Receives Patent for Mobile Bot Technology
CrowdCare's first U.S. patent covers customer care technology that configures software on electronic devices.
Resonate Releases Consumer Life Stage Data
Updates allow marketers to engage consumers with the most relevant messaging during critical life transition periods.
Longwood Software Offers RevBase Mobile eCommerce Solution
Longwood's RevBase mobile-enabled B2B e-commerce solution targets users on smartphones and tablets.
CRM Featured Articles
CenturyLink Acquires SEAL Consulting
The acquisition builds upon CenturyLink's partnership with SAP.
Magazine Features
Anatomy of a Contact Center Expansion
How do you transform a contact center operation, ramping up from 25 agents to 120, in a short amount of time? • A Q&A with Jonathan Nall, director of guest services at Wind Creek Hospitality
Scouting Report
The AI Revolution in Customer Service
The contact center market is finally ready for virtual bots, and not a moment too soon for self-service
The Contact Center Is Customer Experience Central
The contact center is part of any company's life blood, not a cost to be reduced. (Featured on .)
5 Steps to Building World-Class Contact Center Reps
Create an environment that gives reps the confidence to help customers at any touch point.

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