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November 02, 2016

CRM Across the Wire
IBM Launches Watson Virtual Agent
Watson Virtual Agent allows businesses to build and deploy conversational agents. (Featured on SmartCustomerService.com.)
Bedrock Data Adds ConnectWise Integrations to CRM and Marketing Systems
Bedrock Data has provided ConnectWise users with REST-based connectors for marketing automation, CRM, and e-commerce integrations.
Datorama and LiveRamp Partner for People-Based Marketing Analytics
New partnership enables Datorama customers to measure campaign performance across LiveRamp's 400 partners.
Conversational Revamps Virtual Assistant Service
Conversational is expanding its virtual assistant service with more features and plan options
Druva Launches inSync for Salesforce
Druva inSync integration helps companies manage data recovery, compliance, and legal requirements.
CRM Featured Articles
Nextwave Software Unveils Conversant.im for Facebook Messenger
The "conversational commerce" platform aims to keep live agents connected with bot activity to manage chat-based customer interactions.
Zendesk Rebrands and Expands Offerings
Zendesk has launched a redesigned company brand and an expanded product family that includes the new Zendesk Connect and Zendesk Explore. (Featured on SmartCustomerService.com.)
Front Office
Is CRM Getting Too Intrusive?
There's no end to how much business leaders are willing to scrutinize their employees
Magazine Features
Make CRM Smarter
Innovations in knowledge management make it easier for agents and customers to find information
B2B Sales Psychology: The Best Comeback to an Objection Is None
Showing empathy with customers and prospects might be the most effective sales technique of all.

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