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October 31, 2016

CRM Across the Wire
Glance Expands Cobrowse Platform
Glance Networks' Cobrowse platform expansion enables sales, marketing, and service personnel to better collaborate with customers.
IBM Launches Watson Virtual Agent
Watson Virtual Agent allows businesses to build and deploy conversational agents. (Featured on SmartCustomerService.com.)
Brainshark Partners with Highspot
Brainshark and Highspot integrate their solutions for sales enablement.
IBM Launches Watson Solutions for Marketing
IBM brings its cognitive computing platform to the marketing arena.
SG Analytics Partners with NetBase
SG Analytics and NetBase team up to deliver enhanced consumer insights to companies.
Evergage Expands Evergage for Mobile Apps
Evergage for Mobile Apps now supports Android and in-app messaging to advance real-time marketing personalization.
CRM Featured Articles
Robocall Strike Force Advances Plans to Curb Robocalls
Depite efforts to educate consumers, Consumers Union and the FCC say the group's work is not done yet.
Qubit Adds Machine Learning to its Digital Experience Management Platform
The DXM platform draws predictive insights to bubble up valuable customer segments.
Outreach Releases Outbound Analytics to Boost Sales Rep Productivity
The "system of action" is designed to help sales pros drive pipeline velocity and book more customer meetings.
Ad Blocking War Heats Up
Education, not technology, could be the key to letting ads get through
Pint of View
Customers Versus KPIs
Remember what's more important to a business
5 Ways Customer Feedback Can Improve Your App or Website
A two-way conversation will help keep your customers happy—and make your products and services the better for it.
A Maturity Model for Delivering Superior Customer Service
Customer service leaders need to rethink their approaches and shift their strategies to go beyond engagement, taking advantage of the collective wisdom in and around the enterprise, new technologies, and closed-loop processes. (Featured on SmartCustomerService.com.)

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