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October 05, 2016

CRM Across the Wire
Xactly Integrates with Salesforce
The integration seamlessly connects Xactly and Salesforce data and features through the Xactly Connect Open Platform.
Five9 Releases Salesforce Lightning Open CTI Integration
Five9's Salesforce integration delivers agent empowerment with omnichannel and advanced analytics. (Featured on SmartCustomerService.com.)
HappyOrNot Releases Real-Time Alerts Feature
HappyOrNot's Real Time Alerts helps companies fix customer service issues fast.
Thinkfast CRM Partners with Gravity Software
The partnership allows Thinkfast CRM to implement Gravity's accounting solution.
Xactly Unveils Open API Platform
Users can now unlock their sales performance management within their business applications.
SaleCycle Launches on Google Tag Manager
Behavioral marketing company SaleCycle has been included in the tag template container of Google Tag Manager
CRM Featured Articles
Customer Service Week Isn't Just about Customers—It's About Employees, Too
Next week's dedication to customer service is an opportunity for brands to treat customers to surprises, perks, and other engagements, but it should be about employee appreciation as well. (Featured on SmartCustomerService.com.)
Front Office
Vying for Customer Trust Has Reshaped Business Relationships
Trust in business grew from 48 percent in 2015 to 53 percent in 2016
Magazine Features
Create an Addictive Mobile Application
Today's short-attention-spanned mobile users are likely to abandon a mobile app, but there are ways to keep them hooked
10 Tips for Engaging Customers
Better customer engagement with contact center agents leads to increased loyalty and retention. (Featured on SmartCustomerService.com.)

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