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October 03, 2016

CRM Across the Wire
Lithium Supports Twitter's Expanded Tweet Lengths
Lithium's social marketing tools are among the first to let companies take advantage of Twitter's bonus character space.
Cyara Launches Agent Call Recording
Agent Call Recording helps businesses test for the existence and quality of call recordings in their databases. (Feaqtured on SmartCustomerService.com.)
NewVoiceMedia Launches Global Call Routing Architecture
NewVoiceMedia's Global Call Routing Architecture will help optimize contact center management for operators of facilities around the world. (Featured on SmartCustomerService.com.)
InsideSales.com Releases AI-Fueled Playbooks
InsideSales Playbooks, powered by machine learning and predictive technology, enables sales reps to manage entire sales journey in a single interface.
MaritzCX Launches CXFuel
CXFuel offers access to a developer portal and pre-built connectors toAdobe Analytics, Oracle Sales Cloud, Marketo, Salesforce, and Tableau.
LiveHive Updates Its Sales Acceleration Platform
The updated platform includes a new user interface and deeper integrations with other business applications.
Visual IQ Launches Daily Attribution Methodology
Visual IQ's Daily Attribution Methodology enables marketers to make buying and optimization decisions on the freshest data.
CRM Featured Articles
NICE Introduces Evolve WFM
NICE Evolve WFM is a continuous delivery workforce management solution with advanced capabilities like analytics-based forecasting and user-defined scheduling in an elastic cloud-based deployment model. (Featured on SmartCustomerService.com.)
Apttus Adds a Virtual Agent to its Intelligent Cloud
The new "Max" bot brings conversational elements to Apttus's user interface.
Xactly Updates Inspire to Boost Sales Coaching
The enhancements are designed to help sales reps quickly master their pitches.
Magazine Features
Are Contact Center Metrics Becoming Passé?
New metrics need to take on a more customer-centered approach
Email Marketing: Getting From ‘I Think’ to ‘I Know’
Social media and branded apps abound, but email is still central to the search for a single view of the customer.
4 Tips for Offering Timely Chat
Live chat for customer service takes careful planning and a solid commitment. (Featured on SmartCustomerService.com

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