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September 12, 2016

CRM Across the Wire
Aria Systems Launches Aria Crescendo
Aria Crescendo is a cloud-based monetization platform that enables multidimensional customer choice.
GetResponse Updates Its Android App
GetResponse adds campaign summary, global search, advanced search for contacts, tag and score, and multiuser support to mobile app for Android.
InsideSales Releases InsideSales Essentials for SMBs
The new InsideSales Essentials package is a sales acceleration tool for small and midsized businesses.
TripFlock CRM Launches Social Media Tools
TripFlock is streamlining the complex process of drafting, publishing, sharing, and monitoring social content.
Sprinklr Integrates with LINE Business Connect
Through this integration global brands can now publish content to LINE Business Connect.
CRM Featured Articles
Salesforce.com Unveils Lightning Bolt for Community Cloud
The framework is designed to help companies get up and running with their web-based customer community pages.
Infer Launches Analytics Package for Microsoft Power BI
The new solution identifies untapped revenue opportunities in the sales pipeline.
Salesforce.com Offers Configure, Price, Quote Tools on Service Cloud Lightning
Customer support representatives will have the means to manage the sales life cycle.
Magazine Features
Citizen Relationship Management Requires a Different CRM
Government can't do what businesses do, but citizens still expect the same kind of customer service
Scouting Report
Workforce Optimization Is Poised for Big Changes
The cloud, integrated suites, and Big Data are transforming the market, and vendors must adapt
How to Apply Insights to the Customer Experience
Between marketing, fulfillment, and support, there are dozens of interactions that make up, and affect, the customer experience. Here's how to get a handle on them. The first in a two-part series.
The New Customer Service Standard: From Fast Food to Fine Dining
Companies need to transform their field service offerings with a new menu of advanced options. (Featured on SmartCustomerService.com.)

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