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August 29, 2016

CRM Featured Articles

Jivox Adds Personalized Video Advertising to Jivox IQ

The platform processes a variety of data to generate video configurations geared for each customer.

Verint Launches Real-Time Speech Analytics

Verint Systems today unveiled several enhancements to its Real-Time Speech Analytics solution, which combines phonetic speech recognition and full transcription of calls with advanced language understanding. (Featured on SmartCustomerService.com.)

Teradata Announces Aster Analytics Updates

The company introduces new deployment options for Hadoop and Amazon Web Services.

Magazine Features

The 2016 CRM Market Elite Customers: Dormify

The e-commerce home furnisher increases email revenue with the help of marketing automation provider Dotmailer

The 2016 CRM Market Elite Customers: Doblet

Mobile phone charging provider Doblet has seen revenue increase 845 percent with Salesforce.com

The 2016 CRM Market Elite Customers: Boston Globe Media

BlueConic's customer engagement platform helps the media company shape content to meet reader preferences

Viewpoints

Personal Service in the Age of the Customer

Customer service can be a disruptive force to transform any organization, but it can't be the same old stuff that companies have always offered. (Featured on SmartCustomerService.com.)

CRM Across the Wire

Emarsys Partners with Antavo

Antavo and Emarsys partner to provide e-commerce loyalty programs that reward customers for behavior, not purchases.

TapInfluence Partners with PowerTV

TapInfluence and PowerTV to bring YouTube gaming influencers to the growing influencer marketing SaaS platform and marketplace.

WeatherAlpha Integrates with Drawbridge

WeatherAlpha is bringing its custom, targetable weather insights to third-prty marketing and advertising platforms.

Optimove Integrates with Google

The integration turns the Google Display Network into a retention and retargeting tool for marketers.

Geofeedia Partners with Carahsoft for Government Work

Geofeedia's social media intelligence solutions are now available for government agencies on Carahsoft's GSA Schedule and NASA SEWP V contracts.

Contently Launches Contently Social

Contently Social includes enhanced social integrations and an expanded freelancer network for social media content creation.

ScribbleLive Acquires Linkdex

ScribbleLive's acquisition of Linkdex brings together SEO with content management.