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June 29, 2016

CRM Across the Wire
BT Collaborates with Oracle on Cloud Offering
BT has become the first global network services provider to offer direct access to the Oracle Cloud.
Accenture Introduces a High Velocity Customer Experience Solution
Accenture's High Velocity Customer Experience Solution is designed for fast implementations of SAP solutions for customer engagement and commerce.
Rover Releases New Mobile Proximity Marketing Platform
The redesigned platform makes it easier for companies to take advantage of beacon technology and monetize their apps.
CallidusCloud Acquires Badgeville
The $7.5 million deal makes gamification part of the CallidusCloud platform.
Salesforce.com Unveils Lightning Customer Community
Lightning Customer Community enables companies to engage with their customers through online social communities.
RingLead Releases Unique Web-To-Lead
Web-to-Lead offers account-based lead routing, lead enhancement with social and firmographic append options, duplicate prevention, and more.
Qualtrics Integrates with Slack
Qualtrics can send and respond to surveys directly through the Slack platform.
CRM Featured Articles
Bullhorn Unearths Hidden Value in Email Interactions [Video Interview]
Vinda Souza explains how breaking down the walls between email and CRM systems can help organizations find valuable insight.
Inbound and Outbound Converge in the New Contact Center
Call blending is the new normal as customer service becomes more proactive
Pint of View
Enabling Behavior
We use strange language to describe our applications
What I Learned from On-Hold Music
Mucical tastes aside, companies' on-hold choices say a lot about their attention to demographic details. (Featured on SmartCustomerService.com.)
5 Reasons Not to Replace Your Sales Reps with Robots
No, the machines aren't taking over just yet. Here's why your reps are (or should be) indispensable.

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