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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

June 22, 2016

CRM Across the Wire
Influitive Enhances Its AdvocateHub
New machine learning technology in AdvocateHub analyzes millions of data points to help marketers attract, engage, and activate advocates.
Twitter Unveils Twitter Engage and a Vine Integration
New apps help organizations grow and retain audiences and share up to 140-second videos on Twitter.
Lionbridge Integrates with WordPress
Lionbridge onDemand for WordPress adds to growing lst of connected systems for Web and blog translation processes.
Boomtrain Integrates with Segment
The integration between Boomtrain and Segment allows for greater personalization in marketing campaigns.
CallTrackingMetrics Releases Smart Routing
CallTrackingMetrics' Smart Routing helps businesses route inbound phone calls to increase sales and customer satisfaction.
Skedulo Releases Lens for Mobile Workforces
Skedulo Lens appointment scheduling tool gives customers a say in when service appointments happen.
CRM Featured Articles
Insight
Brands Bet on Bots
Facebook pushes bots as the new form of customer engagement
The Next Step
How the Millennial Mind-Set Could Affect the Workforce—for the Better
Can we achieve more by working less?
Viewpoints
The New Customer Experience Is Determined by the Algorithm of You
Mass personalization at scale is possible with the Internet of Things. (Featuredon SmartCustomerService.com.)
3 Keys for Sales, Marketing, and Customer Service Collaboration
To effectively engage today's informed customer, these teams need to work together.



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