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June 15, 2016

CRM Across the Wire
Invoca Launches Invoca for Social
Invoca for Social is a marketing solution to provide phone call insights from Facebook Advertising.
Coveo Partners with Avanade
Coveo's self-learning Intelligent Search solutions are now available through Avanade Managed Services.
Merkle Launches Publisher Addressable Marketplaces
Merkle's PAM combines CRM analytics with Sonobi's JetStream platform.
Altitude Software Unveils Xperience
The Altitude Xperience is a complete cloud-based contact center solution. (Featured on SmartCustomerService.com.)
HGS Unveils DigiCX Suite of Services
DigiCX customer engagement solutions provide a unified approach to balance customer experiences and cost transformation. (Featured on SmartCustomerService.com.)
ZynBit Partners with App-X
ZynBit.com is bringing email integration to the App-X's CRM platform for private equity firms.
CRM Featured Articles
With New Funding, Helpshift Aims to Take Customer Support from Reactive to Proactive and Autonomous
With its recently received $23 million in funding from Microsoft Ventures, Salesforce Ventures, and other investors, Helpshift plans to continue improving its in-app messaging customer service tool. (Featured on SmartCustomerService.com.)
Apple to Begin Running App Install Ads
Apple plans to follow Google and Facebook with paid ads in the App Store to increase downloads.
Customer Experience
CX Metrics: 4 Ways to Measure Up
And 5 pitfalls to avoid as you quantify the customer journey
REAL ROI
Six Pack Shortcuts Lifts Profits With NewVoiceMedia
With ContactWorld, the gym beefs up its sales force, and sales
Viewpoints
Do You Want My Business or What?
Here's a list of what you should...and shouldn't...do to get and keep my business. (Featured on SmartCustomerService.com.)
8 CRM Essentials for Manufacturers in the Internet of Things Era
To drive customer engagement in a digital world, your CRM software needs to keep pace with the IoT



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