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April 06, 2016

CRM Across the Wire
Conversocial Launches Channel API
The launch of Channel API includes initial integration partnerships with social monitoring and analytics solutions providers Synthesio and Brandwatch. (Featured on SmartCustomerService.com.)
HGS Launches Website-as-a-Channel
Website-as-a-Channel self-service allows businesses to deliver fast, frictionless, and engaging customer interactions.
Higher Logic Launches Customer Advocacy Manager
The Customer Advocacy Manager platform helps companies identify and promote their most loyal customers and turn them into brand advocates.
Conversion Logic Partners with Rise Interactive
Conversion Logic will provide cross-channel analytics for Rise Interactive's attribution practice.
StratusLIVE Launches Address Verification Feature
Enhanced address verification helps StratusLIVE clients verify, complete, correct, and standardize address data directly in StratusLIVE for Fundraisers.
CRM Featured Articles
SADA Systems' SalesAtlas Aims to Lift Customer Engagement
The all-in-one solution provides engagement management tools from a single dashboard.
Millennials Like to Complain, but Tend to Be Loyal Customers, J.D. Power Finds
A new study reveals that Millennials have a lower tolerance for customer service issues than Boomers, but also tend to value effective issue resolution more than their older counterparts. (Featured on SmartCustomerService.com.)
Magazine Features
Unified Agent Desktops Connect Reps to Essential Apps
A single interface that houses all of the information an agent could need will increase productivity and efficiency
Scouting Report
Cloud-Based Contact Centers: Bringing Clarity to a Crowded Market
A glut of vendors poses a challenge to buyers
Viewpoints
First Impressions Leave a Lasting Impression
Automated phone systems and agent interactions need to make customers feel welcomed and appreciated. (Featured on SmartCustomerService.com.)
'Global-Ready' Brands Must Do These 5 Things
Companies that want to conquer the global market have to focus on creating personalized experiences for customers—worldwide.



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