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March 02, 2016

CRM Across the Wire
IOVOX Releases Insights Call Analytics
IOVOX Insights enables telecom service providers to monetize call data while delivering value-added analytics to clients.
Unmetric Integrates With Oracle Social Cloud
Unmetric's integration with Oracle Social Cloud will help companies track performance and benchmark social campaigns against competitors.
Convergytics Launches Media Mix Optimizer
Media Mix Optimizer is an intelligent, cloud-based solution that gives marketers consolidated real-time insights into how all of their media vehicles and investments are performing.
Broadview Networks Launches OfficeSuite Connector for Salesforce
Broadview's OfficeSuite Connector is now available on the Salesforce.com App Exchange. (Featured on SmartCustomerService.com.)
GetFeedback Extends Salesforce Health Cloud With Surveys and Forms
GetFeedback becomes a Salesforce Health Cloud launch partner, enabling healthcare organizations to collect feedback from patients within Salesforce.com.
CRM Featured Articles
EnterpriseDB Partners with Google Cloud Platform
The new collaboration aims to provide users of Google Cloud Launcher with improved database management capabilities.
Magazine Features
The 2016 CRM Service Rising Stars
Scouting Report
Workforce Optimization's Winners and Losers
As the market moves toward analytics, many solutions will see their growth rev up—but a few will stall
Viewpoints
Don’t Let Defective Processes Undermine Your Customer Service
As front-line staff take the flak for systemic problems, it becomes harder to hold on to good service agents. Here's how to overhaul your processes—and keep customers and employee happy.
IoT, the Cloud, and Customer Service: The Need for Speed
In the world of social media, companies need to respond to customers, and they can't afford to wait. (Featured on SmartCustomerService.com.)



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