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February 03, 2016

CRM Across the Wire
SelfieMark Launches as a Social Polling App
SelfieMark is a unified mobile app to simplify and unify photo sharing and polling for instant engagement and feedback.
CSI Integrates Its Virtual Observer with Clarity Connect
The integration between CSI and Clarity Connect brings complete workforce optimization capabilities for contact centers using Skype for Business. (Featured on SmartCustomerService.com.)
StreamSend Launches StreamSend Insights
StreamSend Insights can help businesses send email based on actual Web site or shopping behavior.
SpringCM Launches Track It
SpringCM's Track It mobile app provides actionable insight into the status of contracts to forecast when deals will close.
Merkle Partners with Tapad
The partnership will allow Merkle to leverage Tapad'sd Device Graph as part of its MerkleOne marketing suite.
Altitude Software Updates Strategy Center
New features help companies manage outbound campaigns.
ComScore Merges with Rentrak
The two companies together will use massive data scale to establish new currencies for understanding consumers' multiscreen behavior.
CRM Featured Articles
ChannelEyes Launches Optyx on Salesforce AppExchange
A new sales workflow tool gives account visibility to indirect channel sales managers.
Front Office
Debunking Generational Misconceptions
People change, so always be ready and willing to challenge preconceived notions about them
Magazine Features
The Cohort Report
An overview of generational differences in consumer buying and behavioral trends
Customer Transformation Is the New Customer Support
Vendors need to help ensure their clients are poised to succeed, both before and after a deployment.

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