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January 25, 2016

Case Studies
The FCC Saves Millions with Zendesk
The federal agency's Consumer Help Center costs far less to deploy and maintain
CRM Across the Wire
Belly Partners with Apigee
Belly will leverage Apigee to help its merchants build smarter customer loyalty rewards programs and integrate with Apple.
ClientLoyalty Introduces Analytics-Driven Buyer/Supplier Relationship Management Platform
The new ClientLoyalty app will be in beta testing until the end of March.
Verint Partners with Squiz to Help Governments with Digital Transformation
The partnership combines technology with consultancy to help governments meet and exceed their digital transformation goals
LiveHive Expands Sales Acceleration Platform
LiveClip email prospecting and click-to-call tools are just some of the LiveHive enhancements.
Smart Utility Systems Launches SCM Express
SCM Express is a cloud-based and mobile customer engagement platform for utilities.
Avention Expands OneSource Solutions Portfolio with DataVision
OneSource DataVision centralizes and enhances in-house marketing and sales data.
Verint Updates Telligent Social Community Software
New management tools, workflow enhancements, and a community-as-a-service deployment model round out the enhancements to Telligent Community.
CRM Featured Articles
Shutterstock Partners with Sprinklr, Optimizely
A new API enables customers of the platforms to incorporate Shutterstock content directly into their workflows.
Customer Experience
Why Amazon's and Uber's Digital Strategies Excel
A coherent digital vision is elementary
Good CRM Vendors Should Be Good Corporate Citizens, Too
Your employees are also consumers, and they care about the track record of their company's vendors.
Bringing Engagement Back to Customer Relationship Management
Traditional contact centers need to give way to omnichannel engagement centers. (Featured on SmartCustomerService.com.)

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