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November 04, 2015

CRM Across the Wire
Endurance International to Acquire Constant Contact
The $1.1 billion deal brings together two marketing technology providers.
Sprinklr Acquires Booshaka to Enhance Audience Management
Advanced audience technology will help brands deliver more targeted, meaningful, and personalized customer experiences.
Touchpoint Dashboard Adds Customer Journey Management
New features to transform maps from static to dynamic documents.
NICE Releases Adaptive WFO
Adaptive WFO enables companies to create personalized customer experiences based on agent personas. (Featured on SmartCustomerService.com.)
Tongal Selected as Facebook Marketing Partner for Content Marketing
Video marketing content creator expands with Facebook's distribution assets.
HCL Acquires PowerObjects
With its acquisition of PowerObjects, HCL gains a foothold in the CRM market.
CRM Featured Articles
Genesys Launches AppFoundry, a Customer Service App Marketplace
AppFoundry will be the only enterprise marketplace "focused 100 percent on service solutions." (Featured on SmartCustomerService.com.)
Magazine Features
Third-Party Power: The Rise of the B2B App Store
How software development partners are shaping the future of CRM
Scouting Report
Speech Analytics Is Important to Your Future
Analyzing what your customers say to agents can have huge operational benefits across an enterprise
How Not to Miss Out on Creating Loyalty
Four tips to turn customer service interactions into opportunities to build your brand and create loyal customers. (Featured on SmartCustomerService.com.)
How to Leverage CRM to Build a Killer Sales Team
Get your reps up to speed on your system, then get them to actually use it—every day.

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