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November 02, 2015

CRM Across the Wire
Zilliant Launches Suite of APIs
New APIs provide opportunity to integrate prescriptive selling guidance into existing sales tools.
CallTrackingMetrics Integrates with Google AdWords
The integration covers call extension and call-only ads.
Moxie Launches Digital Engagement Suite
The new software suite blends Moxies chat, email, knowledge, analytics, and intelligent decisioning solutions
Nexmo Partners with Marketo
Integration brings Nexmo's chat app to Marketo's marketing platform.
Teradata Updates Integrated Marketing Cloud
The new release of Teradata Integrated Marketing Cloudunifies advertising and marketing via a unified data management platform.
Six CRM Application Vendors Join IBM's Watson Ecosystem
Engage, Macaw Speech, StatSocial, Opentopic, Vennli, and Domus Semo Sancus are building apps that rely on Watson's cognitive computing capabilities.
CRM Featured Articles
Oracle OpenWorld 2015 Day Three: Oracle Moves Toward a Safer Cloud Environment
On day three of its annual user conference, Oracle promises "always on" protection features to cloud users.
Front Office
Let Empathy Toward Customers Guide You
An empathetic employee will listen to customers, understand their needs, and be motivated to provide them with the right solution
Magazine Features
How Amazon and Salesforce.com Are Shaping Mobile Customer Support
Video chat apps such as Amazon's Mayday Button and Salesforce.com's Service SOS lead a new breed of mobile customer service apps
6 Things You Should Know About Customer Success
Paying extra attention to current customers will help prevent churn—and turn them into promoters of your business.
Modern Customer Service Rests on a Solid Foundation of Knowledge Management
Make sure content is relevant and updated so customers can find the answers they need. (Featured on SmartCustomerService.com.)

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