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June 10, 2015

CRM Across the Wire
Pegasystems Enhances Pega 7 With Advanced Mobility and Analytics
New capabilities are added to Pega 7 to increase productivity and deepen engagement.
Accenture Teams with Pegasystems on Solution to Help Insurers Improve Multichannel Cross-Selling
Accenture Customer Insights Solution combines Pegasystems' multichannel and product underwriting capabilities with Accenture Duck Creek core policy solution in a single technology platform.
Datameer Partners with Tableau on Data Visualization Tool
Datameer releases a new connector for Tableau Desktop and Tableau Server.
IBM Launches Digital Experience on Cloud
IBM has teamed with Portico Consulting to release a new cloud service for customer experience.
Jacada Makes Visual IVR Available on the Interactive Intelligence MarketPlace
Jacada has joined the Interactive Intelligence Global Alliance Program.
CRM Featured Articles
NetBase Launches Live Pulse Mashup
NetBase's Live Pulse Mashup brings social media visualizations to the C-suite.
PeopleLinx Launches Updated Social Selling App for Salesforce.com
New version expands reach beyond social to include email and phone capabilities.
Magazine Features
The 3 Ds of the Internet of Things
It's all about connecting devices, data, and development platforms
The Next Step
The Call Center: Talk About Issues!
Three observations on keeping—and cultivating—agent talent
Don't Let Poor Contract Management Slow Sales
Misplaced documents, tedious drafting, and lack of visibility can bog down contracts—and your sale pipeline.

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