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March 30, 2015

CRM Across the Wire
noHold Integrates Virtual Assistants and Live Chat
The noHold integration relies on APIs that link its virtual assistants to any live chat application.
Bpm'online Releases Version 7.5
More tools in bpm'online Version 7.5 help users manage the entire customer journey.
LiveHive Integrates with Box, Dropbox, Egnyte, and OneDrive
Sales teams can now access and track deep engagement with digital content in the cloud with LiveHive integrations.
Freshdesk Integrates with Box to Enable Sharing Between Support Teams and Customers
New integration allows businesses to share screenshots, videos, and guides with customers via Box.
J.D. Power Launches Voice of Experience (VoX) Solution
VoX platform helps companies optimize their customer experiences.
GoodData Partners with Autopilot to Deliver Insight into Marketing Performance
New functionality closes the loop between marketing, sales, and leadership
Good Technology Adds Data Security to Microsoft Dynamics CRM
New version provides app-level security on corporate-owned or personal iPads.
CRM Featured Articles
Thismoment's Spark Provides Sales with Access to Tailored Sets of Content
The sales enablement app expands content sharing abilities to sales forces.
Are You Strangling Your Contact Center?
How can you provide stellar customer care if you knowingly hinder the progress of your front line? Put your money where your mouth is—up-to-date technology and respect means engaged employees and happier customers. (Featured on SmartCustomerService.com.)
Lyris Rolls Out Content Personalization Tool for Publishers and Media Companies
The solution will deliver customized editorial content to subscribers' email inboxes.
Bullhorn's Email Analysis Tool Gives Companies a Better Understanding of Ongoing Relationships
Pulse expands cloud-based CRM vendor's customer insights.
Magazine Features
The 2015 CRM Service Leaders: Contact Center Outsourcing
Pint of View
In Enterprise Applications, Competence and Innovation Don't Always Go Hand in Hand
Consider your business' focus in the evaluation process.
Content (and Data) Is King of Email Marketing
Combine triggered and 'white space' emails for a successful strategy.

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