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February 02, 2015

CRM Across the Wire
Absolutdata Introduces NAVIK Converter
The NAVIK Converter decision engineering product helps SaaS businesses turn free users into paid subscribers.
Radish Systems Releases ChoiceView Web App
Callers can now interact with voice and visual menus on any mobile device with a Web browser.
Nielsen Partners with ResponseTek for the Nielsen Listening Platform
Nielsen Listening Platform is a solution for gathering and acting on real-time customer feedback.
Really Simple Systems Releases Google Contacts Sync
Users can synchronize their Google Contacts between their CRM systems and their Android devices.
BrightPattern Adds WebRTC to Its Rich Contact Experience
WebRTC enables the use of concurrent video, audio, text, and image transfer between businesses and their customers.
SproutLoud Partners with Telmetrics
Call analytics will help marketing teams track campaign performance.
CRM Featured Articles
Verint: Customer Service Woes Start in the Back Office, Not on the Front Lines
You may be laser-focused on the front lines when it comes to improving customer service, but often problems originate in the back office. Are you seeing the forest for the trees? (Featured on SmartCustomerService.com.)
GoDaddy Pulls Controversial Super Bowl Ad
Following staunch criticism from animal activists, GoDaddy has replaced its puppy-centered content.
CSI Integrates Workforce Optimization into 3CLogic's Contact Cloud Solution
The two companies' combined efforts will enhance customer experience within the cloud contact platform.
Front Office
Correct Problems Caused by Outdated Automation Systems
'Personalization should permeate the customer experience at every touch point.'
Magazine Features
The Path to Personalized Customer Journeys
It takes much more than just knowing your customer's name.
Facing the Challenges of Fraudulent Web Traffic
Tactics for keeping both good and bad bots from skewing your VOC results.

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