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December 22, 2014

Case Studies
Ninewest.com Combats Cart Abandonment with LivePerson Digital Engagement Solutions
LiveEngage increases online conversion rates and order value for women's shoe company.
CRM Across the Wire
Bpm'online Releases New Version of bpm'online real estate
The new version is a full-cycle CRM product for commercial and residential real estate professionals.
AnswerDash Integrates with Zendesk
AnswerDash's Web contextual Q&A solution now automatically syncs with Zendesk Help Center to reveal answers on Web sites.
Ifbyphone Launches Winter 2014 Version of Voice360
The new release provides call analytics and automation for every stage of the customer journey.
Spoken Partners with Avaya on Cloud Contact Center Solutions
The partnership yields a hybrid cloud contact center as a service offering.
CRM Featured Articles
3 Best Practices to Avert Contact Center Fraud
As businesses head into the new year, more emphasis is being placed on security. Here are some measures companies can take to mitigate risks in the contact center. (Featured on SmartCustomerService.com.)
Paytronix Expands Integration with NCR to Help Predict Consumer Behavior
The loyalty platform provider makes its solutions available to more customers through NCR's Cloud Connect.
HP Releases Digital Customer Experiences Package for Oracle
New services intend to enhance, personalize, and solidify customer engagement in multiple channels.
Revealing the Keys to Leading Digital Transformations
Smart technology investments are just the beginning.
The State of Knowledge Management 2014
Is your company frequently ripping and replacing knowledge management systems? Consider these suggestions instead. (Featured on SmartCustomerService.com.)
3 Steps for Scaling Customer Service for Small Business
Balance human interactions with technology.

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