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November 10, 2014

CRM Across the Wire
Clicktools Launches Syncfrog Data Integration Product
Clicktools' Syncfrog brings intelligent data integration between CRM and other business systems.
VerticalResponse Launches Autoresponder Welcome Emails
New feature helps small businesses respond to new customer signups.
Maritz Acquires Allegiance Software, Rebrands as MaritzCX
Allegiance and Maritz Research combine to help organizations increase customer retention, conversion, and lifetime value.
Lithium Releases APIs for Community Development
New APIs enable increased customization and more flexibility on Lithium Communities.
Cirrus Insight Now Links Salesforce.com to Office 365
App enables salespeople to manage and execute CRM and sales-related tasks within mobile and desktop email inboxes.
Retailigence and Gimbal Partner for Personalized Shopper Targeting
The deal will deliver a cross-retailer platform for brands to leverage information from in-store beacons.
CRM Featured Articles
TIBCO Software Introduces Latest Version of Its Fast Data Platform
Updated solutions bring together data from multiple channels at the right moment.
Why IBM Tapped Twitter
Big Blue steps away from its hardware cocoon and incorporates social into its strategies. (Featured on SmartCustomerService.com.)
Magazine Features
Maximize the ROI of Your CRM Solution: Learn How to Get the Most for the Least
The payoff from your CRM system is determined as much by your commitment to it as by the strength of the technology.
The Tipping Point
Is Social Media Still Just Hype?
When used wisely, this channel can be a B2C gold mine.
How Human Variability Can Improve Contact Center Performance
Look beyond technology to serve your customers best.

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