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October 27, 2014

CRM Across the Wire
Agile CRM Releases Online Appointment Scheduling Tool
New feature includes real-time calendar data, time zone adjustment and campaign integration.
Socialbakers Partners with Lenovo on Social Health Index
The Social Health Index evaluates brands' social marketing performance across platforms.
Jive Delivers Fall Cloud Releases of Jive and Jive X Community Platforms
Quarterly upgrades strengthen integration with Google and Microsoft, and introduces new mobile and design enhancements enabling employees, customers and partners to work better together
Clarabridge Releases Clarabridge 6.3
Clarabridge activates the voice of the customer for holistic customer experience programs.
Logi Analytics Partners with Pivotal
Logi pairs Logi Info with Pivotal's Big Data Suite.
Bpm'online Introduces bpm'online Sales 7.4
Bpm'online's newest salesforce automation product is part of a larger platform upgrade.
CRM Featured Articles
Zendesk Adds Net Promoter Score Surveys to Its Customer Service Platform
The survey tool helps Zendesk users evaluate their customer relationships.
Why You Should Treat Your Customer Service Agents as Well as You Do Your Customers
Attrition is the bane of contact centers. If you want to hold on to your best agents, engage them the way you would your customers. (Featured on SmartCustomerService.com.)
Insight
Introducing Customer Experience 3.0
The new era of CX must bring sales, marketing, and service closer together.
REAL ROI
Addiktive Games Doubles Conversion Rate with Voxel
The advertising platform's interactive ads engage mobile gamers.
Viewpoints
Is Your Company Offering a Consistently Great Customer Experience?
Conquer the challenges of business growth while still meeting internal goals and customer demands. (Featured on SmartCustomerService.com.)
To Win in SaaS, Uncover Customer Problems Before You Get Dumped
Look to analytics to reduce customer churn.



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