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October 22, 2014

CRM Across the Wire
Qualtrics Unveils Vocalize VoC Solution
New Qualtrics Vocalize platform is a voice of customer solution that collects data from many sources.
Cotap Launches External Messaging and Salesforce.com Integration
Cotap's new release enables mobile messaging to anyone in a business network.
Contact Solutions Creates Business Intelligence Gateway
Data analytics will aid businesses in identifying untapped potential of IVR and mobile customer care data.
eTrigue Adds More Email Providers to VisitIQ
Marketers can now leverage additional email providers for delivery of VisitIQ-enabled links and add marketing automation intelligence to ordinary email.
Noble Systems Adds Real-Time Screening to Speech Analytics
Real-Time Speech Analytics can provide agents and supervisors immediate feedback during the call. (Featured on SpeechTechMag.com.)
CRM Featured Articles
Insightly Integrates CRM Solution with Quickbooks Online, Dropbox, and Box
Greater demand for file-sharing capabilities drives integrations.
How Mature Is Content Marketing?
Eighty-five percent of B2B marketers can't attribute business value to content activity.
Medical Alert Puts Five9 on Call
In urgent need of a new contact center system, the emergency monitoring device provider turned to the cloud solution for aid.

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