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August 11, 2014

CRM Across the Wire
Badgeville Releases Version 6.0 of Its Gamification Platform
Badgeville 6.0 offers greater social depth, deeper insights, and faster deployment.
Bluenose Partners with Marketo to Deliver Intelligent Marketing Campaigns
The provider of customer success software joins the Marketo LaunchPoint Ecosystem.
Interactive Intelligence Integrates CallScripter into Its Contact Center Apps
Interactive Intelligence contact center and dialer software is integrated with upgraded CallScripter application.
Gryphon Networks Releases Sales Intelligence
Sales management system automatically captures call activity data to provide on-demand insight into sales performance.
Verint WFO Is Now Available as a Mobile App
Verint releases a mobile workforce optimization app for Android and Apple devices.
TouchCommerce Launches TouchStore to Enhance Omnichannel Retailing Experience
TouchStore addresses mobile in-store usage with technology and solution to increase conversion and consumer engagement for the retail omnichannel environment.
CRM Featured Articles
FirstRain Launches FirstRain Labs, a Technology Cocreation Community
An analytics-driven mobile calendar is the first tool released through the community.
The Rebound of Outbound Solutions: A Q&A with Donna Fluss
Once an arid market, outbound solution sales are climbing thanks to new government regulations, improved technology, and the cloud. (Featured on SmartCustomerService.com.)
Magazine Features
The 2014 CRM Elite
Finding the right tool to help your business achieve measurable results is not easy. Wise solution implementations have helped our four winners see their businesses boom.
Reality Check
Buzzword Battle: Omnichannel Versus Multichannel
When the contact center industry takes notice, we all win.
3 Steps for Rethinking Your Customer Relationships
In an increasingly transparent economy, value is key.

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