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July 02, 2014

CRM Across the Wire
GM Voices Becomes Official Genesys Technology Partner
Professionally recorded voice prompts and audio files will be bundled in Genesys Voice Platform. (Featured on SpeechTechMag.com.)
Bpm'online Releases Version 7.3 of CRM
Bpm'online introduces Enterprise Social Network in the release of bpm'online CRM 7.3.
NetSuite Partners with TechSoup Global to Bring the NetSuite Cloud to Nonprofits
The move makes NetSuite's CRM and other business applications available to nonprofits worldwide.
CRM Featured Articles
Red Hat Taps Genesys for Cloud-Based Customer Experience Platform
Red Hat migrates legacy structure to Genesys Customer Experience Platform. (Featured on SmartCustomerService.com.)
Front Office
The Unified Omnichannel Enterprise Is No Longer a Pipe Dream
A company must connect all of its interaction channels so a customer can traverse them without losing any data.
Drive Customer Service and Engagement with Mobile Bar Code Scanning
Empower shoppers and streamline your business processes.

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