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June 02, 2014

CRM Across the Wire
Calabrio Integrates Calabrio ONE WFO with Avaya Aura Contact Center
Calabrio ONE workforce optimization suite and Avaya's Communications Server 1000 platform are now directly integrated.
Cirrus Insight Announces Cirrus Files: Google Drive Integration for Salesforce
Latest integration will allow users to manage and sync files between Salesforce and Google Drive.
Swiftpage Previews New Act! Portfolio
Swiftpage CEO H. John Oechsle announces Act! Cloud Beta, details latest versions of Act! for on-premises, and unveils a fully redesigned Act! Hosted solution.
3CLogic Announces Technology Integration with Lime Light CRM
3CLogic and Lime Light CRM join forces to provide marketers enhanced contact center performance with continuity-based processing and campaign management.
Salesforce.com Foundation Unveils Salesforce1 for Nonprofits
New solutions offer tools for program management, community engagement, marketing communications, and fundraising.
Cyara Launches Cyara Five Contact Center Testing Platform
Cyara Five performs testing on IVR, speech recognition, routing, and other contact center capabilities. (Featured on SpeechTechMag.com.)
CRM Featured Articles
Cracking the Big Data Nut in the Contact Center
There's gold in every nugget of information generated by your customers. So why aren't you taking advantage of big data? (Featured on SmartCustomerService.com.)
SAP Launches Three Industry-Specific Customer Engagement Solutions
Cloud solutions for the insurance, utilities, and retail verticals promise more customer centricity.
Front Office
Don't Discount Discounts
Today's customers not only want coupons, they demand them.
Magazine Features
Is Overcouponing Hurting Your Business?
Marketers need to take back control over brands' coupon strategies.
Should You Break Up with Your CRM Solution?
Four simple signs that it may be time to move on.

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