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April 16, 2014

Case Studies
The General Reboots Agent Training with Intradiem
The online auto insurance provider updates agent skills with Intraday Management technology.
CRM Across the Wire
Savo Debuts Sales Process Pro, a Sales Productivity Platform
Savo Sales Process Pro integrates with CRM solutions, marketing automation tools, and sales methodologies.
OpenText Launches Experience Suite for Omnichannel Messaging
The Open Text Experience Suite helps users manage media, Web, social, and interactive content.
Shift Launches Twitter Ads Solution
Shift's Twitter Ads solution is a self-service tool for marketers to leverage Lead Gen Cards, CRM Matching, Retargeting, Twitter ID Tailored Audiences, Conversion Tracking, and more.
IPC and TeleWare Group Partner on Mobile Call Recording Solution
Network-based service to enable financial services firms to meet Dodd-Frank and MiFID mobile recording regulations.
CRM Featured Articles
GetFeedback Revamps CRM Platform with an Emphasis on Mobile Engagement
Features include deeper integration with Saleforce.com, white labeling, and custom integration of APIs. (Featured on SmartCustomerService.com.)
Small Biz Buzz
Subscriptions Boost Customer Engagement...and Business
Think about business as a collection of consumers.
Experience Improved Results with a Cloud Contact Center Solution
Improve your lead conversion rates as well as your customers' experiences. (Featured on SmartCustomerService.com.)
6 Strategies to Protect Your Brand in a Multichannel World
Don't be burned by poor social media management.

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