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March 19, 2014

CRM Across the Wire
Five9 Integrates with Zendesk
The two cloud-based contact center solutions providers bring their products together.
Gainsight Launches Spring Release of Customer Success Platform
The Gainsight spring release offers new workflow and permissions, as well as enhanced monitoring of customer activities.
CorvisaCloud Launches Private Connectivity Service
CorvisaCloud taps Equinix to extend security and control to enterprise contact center communications.
OneReach Offers SMS Call Center
OneReach's SMS Call Center platform converts costly inbound phone calls to cost-effective text message conversations.
CRM Featured Articles
Logi Info 11.2 Release Takes on Big Data
Update focuses on big data shaping and visualization.
Can Bitcoin Be Trusted?
The cryptocurrency gains momentum despite its value volatility.
Influencing Customers in the Age of Information
A Stanford professor shares insights on the shift from relative to absolute consumer decision-making.
The State of Social Media in B2B Support
Don't try to solve product problems via Twitter or Facebook. Instead, move the conversation to direct messages or email, out of the public eye. (Featured on SmartCustomerService.com.)
Is Integration Missing from Your Customer Experience Management Strategy?
Four steps to get the most from this key business element.

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