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March 12, 2014

CRM Across the Wire
Qliktag Introduces Q*Engine In-Store Mobile Merchandising Platform
Qliktag's Q*Engine is a merchandising solution with individual product promotion and activation via iBeacon, NFC, standard barcode, or QR code.
Avaya Enhances Contact Center Solutions for Omnichannel Customer Experience Management
Avaya's latest Customer Experience Management solution unifies and simplifies multichannel self-service and proactive engagement with a single, software platform.
Vocus Evolves Its Marketing Suite
Spring 14 Vocus Marketing Suite updates include Salesforce.com integration, automated communications workflows, customized lead scoring, and integrated analytics.
SAP Enhances Its Cloud CRM Portfolio
New capabilities are added to sales, service, and marketing applications across the board.
SAP Releases Business One Version 9.0 for SAP HANA
SAP Business One 9.0 offers enhanced predictive analytics for SMBs running on the SAP HANA platform.
Conversocial Releases Conversations, a New Social Media Tool
Conversocial's new Conversations solution lets contact centers handle social media inquiries.
CRM Featured Articles
Teradata Adds Features to Integrated Marketing Cloud
Marketing Studio 9 includes updates to technology, collaboration.
Mitel Acquires Oaisys for Contact Center Voice Recording Services
The move is the latest in a flurry of acquisitions to boost Mitel's contact center presence. (Featured on SmartCustomerService.com.).
Magazine Features
The 2014 CRM Rising Stars
The Tipping Point
Six Customer Service Investments to Consider
Emerging technology trends hold great promise.
Analyzing the Sales Personality
A combination of childhood traits and training holds the key to sales success.

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