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March 03, 2014

CRM Across the Wire
Swiftpage Previews Act! Cloud
Swiftpage will release Act! solutions as part of an expanding cloud lineup, giving users automated recommendations for sales processes.
Avrick Direct Offers Lifestyle Change Marketing
Avrick's Lifestyle Change Marketing alerts companies to significant events in their customers' lives and allows them to tailor marketing messages to fill specific needs at that time.
Nimble Partners with Talkdesk to Create Social Call Center for Sales Teams
The partnership between Nimble and Talkdesk pairs entire customer contact histories from all channels.
Astute Previews ePowerCenter 9
The latest version of Astute ePowerCenter is due for full release this spring.
Silverpop Updates the CoreMotives Email Marketing Solution
CoreMotives now offers behavior-based lead nurturing and A/B testing.
TeamSupport.com Launches Customer-Centered Technology
TeamSupport's enhanced features give support agents a deeper view of customers to identify trends and issues.
CRM Featured Articles
Looker Adds Capabilities to Its Datafold Engine
BI tool now supports persistent derived tables.
Front Office
Top 3 Customer Service Trends for 2014
This year's hottest customer service trends include social media, cloud technology, and mobile devices.
Magazine Features
The 2014 CRM Service Leaders
3 Top Customer Experience Trends in 2014
By paying attention to these trends, companies can elevate the customer experience, build loyalty, and increase satisfaction. (Featured on SmartCustomerService.com.)
Growing Acceptance of SaaS Is Good News for CXM
Companies find cost effectiveness, efficiency, and flexibility in expanded cloud offerings.

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