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February 05, 2014

CRM Across the Wire
Intelliverse Introduces Social Media Lead Generation Solution
Intelliverse brings together social media and sales automation with new Lead Generation app.
Salesnet to Preview Excel Add-In
The new Excel Add-in for Salesnet CRM will be available for preview Feb. 17.
Front Row Integrates CRM to Email Calendars
The latest updates from Front Row Solutions integrates its CRM app with major email calendars.
Experian Launches Data Quality Grader App on Salesforce1 AppExchange
Experian's Data Quality Grader provides a free data assessment tool.
Frost & Sullivan Predicts Moderate Growth for Australian Contact Center Industry
Hosted deployments of contact center solutions in Australia will see the greatest growth in the next five years, the research firm predicts.
CRM Featured Articles
Clipster Launches Redesigned Video Marketing Platform for YouTube
The updated platform enables marketers to better customize YouTube gadgets for in-video advertising.
Magazine Features
The Future of Email Marketing
Along with mobile, new tools and technologies are changing email marketing—is your brand ready?
The Tipping Point
Surviving and Thriving in a Switching Economy
Five tips for retaining customers.
Eight Contact Center and Servicing Trends for 2014
From improving the customer journey to reducing operating costs, here's a look at the top trends in contact center spending in 2014. (Originally appeared on SmartCustomerService.com.)
The Unified Future of Small Business CRM
CRM is only as effective as its users and the information they create.

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