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January 15, 2014

Case Studies
Pizza Hut Slices Customer Base with Segmentation
Capillary Technologies delivers results through consumer behavior intelligence and targeted time-focused campaigns.
CRM Across the Wire
Aspect Software to Deploy Salesforce's ServiceCloud
The aim of using Salesforce's Service Cloud is to improve customer service and support. (Featured on SmartCustomerService.com).
Clutch Partners with RetailNext on Consumer Loyalty Platform
The integration of Clutch Platform via RetailNext Personalization API enables retailers to deliver real-time, in-store offers to loyal customers.
Starmount Releases Version 3.0 of Its Omnichannel Customer Engagement Platform and Mobile Selling Solutions
Key features of Starmount Connect and Engage 3.0 include clienteling and integration to leading solutions for omnichannel commerce.
Kana Releases Latest Version of Lagan Enterprise for Government
The new version of Lagan Enterprise simplifies management of social media and online self-service.
Moxie Software Names New CEO
Tech veteran and former CEO of Tealeaf Rebecca Ward takes the top spot at Moxie.
CRM Featured Articles
The Tipping Point
Putting Customers Before Politics
COOs struggle to navigate a siloed structure.
When Fraud Prevention Gets in the Way of Customer Experience
Online merchants must balance protecting customers with giving them what they want.

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