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January 13, 2014

CRM Across the Wire
Cirrus Insight Brings Automated Calendar Scheduling to Salesforce and Gmail
New plug-in brings merges calendars and appointments with Salesforce customer data in Salesforce.com.
Realty Develops an Industry-Specific CRM System
Search Realty has developed its own proprietary CRM called CocoonCRM for managing sales leads and customer contacts.
Indiegogo Releases Outpost Platform for Crowdfunding
Indiegogo Outpost lets companies run campaigns on their own Web sites and Indiegogo.com simultaneously.
CRM Featured Articles
IBM Invests $1 Billion in Watson for Analytics and Big Data
IBM's Watson supercomputer now has its own group within IBM and a budget of $1 billion to grow its technology and partner ecosystems.
Logi Analytics Launches Logi Vision, Reaffirms Commitment to Deliver "Analytics Everywhere"
New platform promises to bring data discovery and analytics to business users, not just data scientists.
Magazine Features
Risk-Proof Your CRM System
Focus on the people and the process, not the technology.
Scouting Report
A TCPA Warning for Outbound Dialers
Companies that don't keep up with the latest regulations will pay the price.
Six Things Every Customer Experience Center Can’t Do Without
Managing your customers and ensuring that they have a wonderful experience with your product and company is your job—but do you have the right tools to ensure your success? (Originally appeared on SmartCustomerService.com.)
Demystifying Customer Returns
OEM/retailer collaborations may be the key to cutting losses and satisfying customers.

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