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December 16, 2013

CRM Across the Wire
SAP Updates Business ByDesign Suite
Updates leverage SAP in-memory computing, mobile, and cloud technologies.
Birst Launches New Visualizer BI Platform
The Birst Visualizer incorporates visual discovery, guidance, and recommendations.
ShoreTel Releases New Version of Enterprise Contact Center
The new version of ShoreTel Enterprise Contact Center has greater support for multidevice, multichannel interactions.
SocialChorus Announces Winter 2013 Release
Enhancements to the Advocate Experience solution make it easier to find and share content.
CRM Featured Articles
Ecommerce Solution Provider 3dcart Partners with Kount to Combat Fraud
A pioneer of Bitcoin-friendly software for retailers, 3dcart aims to make online selling more secure.
Marketo Acquires Insightera, Puts Israel 'on the Digital Marketing Map'
Marketo's acquisition means deeper integration for Insightera customers.
Customer Experience
Customer Analytics: Moving Slowly Toward Maturity
Striving for analytics gold is not a sport for amateurs.
Apple's iBeacon Expands Retail Opportunities for Location-Based Services
The iOS7 feature can facilitate marketing and mobile payment processing.
Best Practices for Marketing in an Online Community
Support, feedback, and ratings are key.

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