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December 11, 2013

The Digital Transformation of CRM
When the world is changing, businesses must do the same.
CRM Across the Wire
Verint Moves Impact 360 WFO to Mobile
Verint has launched a mobile application of its Impact 360 workforce optimization solution.
Zendesk Integrates with SurveyMonkey and MailChimp
New Zendesk integrations allow companies to better collect feedback and engage with customers.
SAP Releases SAP InfiniteInsight Solution
SAP InfiniteInsight predictive analytics leverages technologies gained in the acquisition of KXEN.
Kana Releases New Version of Its Enterprise Solution
The new release of Kana Enterprise unifies multinational, multilingual customer service across channels.
CRM Featured Articles
Gmail's Tabs Are Hurting Marketers, an Epsilon Study Finds
Epsilon's research on Gmail tabs reveals failing click and conversion rates.
Magazine Features
Overcome Multichannel Customer Service Challenges
Effective strategies start with talking to customers.
Rethinking Customer Success and Loyalty in the Era of the Cloud
Extend yourself beyond the reasonable to increase engagement.

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